Frequently Asked Questions
Everything you need to know about your Aquacadabra shopping experience.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping costs are calculated at checkout based on your order weight and destination.
What is your return policy for unused items?
You can return any unused and unopened items within 30 days of purchase for a full refund. Please ensure the original packaging is intact to qualify for a return.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by location, and any customs duties or taxes are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage so we can arrange a replacement or refund.